Business Development Representative

Durham, NC

Full Time

Mid Level

Position Summary

This position requires a proactive, organized, customer-focused professional to serve as the first point of contact for residential services business. This hybrid role combines outbound appointment setting, dispatch coordination, and front desk support. The ideal candidate is a self starter, eager to learn, and thrives in an entrepreneurial fast-paced environment.

Reports To: Director of Revenue Operations
Pay Type: $50,000 - $60,000 per year, depending on experience
Location: Durham NC
Schedule: Monday–Friday 8:00am – 6:00pm

Core Responsibilities

1. Appointment Setting

Handle inbound leads on phones, email, chat, form fills and other marketing sources
Proactively follow up on leads via phone, email, and text to schedule consultations and service appointments
Work from lead lists, open estimates, and “not sold” jobs to re-engage potential customers
Track and report on call outcomes and conversion metrics

2. Dispatch Coordination

Coordinate sales technician schedules, optimize routes, and manage real-time changes
Communicate job details clearly with both field crews and customers
Monitor job status in ServiceTitan and ensure jobs are moving through the workflow efficiently
Perform other related duties as assigned

Required Qualifications

1+ years of experience in a customer service, dispatch, or outbound calling role
Proficiency with ServiceTitan, RingCentral, and Microsoft Office (or equivalent CRM/dispatch systems)
Clear and confident verbal communication skills
High attention to detail, especially when managing multiple calendars and call follow-ups
Comfortable working independently while coordinating with field and office team Excellent attention to detail, organizational skills, and time management
Strong interpersonal skills — ability to work closely with crews, customers, and leadership

Preferred Qualifications

Experience in home services, construction, or trades (plumbing, HVAC, roofing, foundation repair, etc.)
Bilingual (English/Spanish) a plus
Familiarity with KPIs like call-to-appointment rate, booking rate, and technician efficiency

Physical Requirements

The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Sitting, standing, walking, bending, reaching, and using a computer or phone for extended periods
Lifting, carrying, or moving routine office supplies, packages, and files up to 30 pounds
Navigating office areas, storage areas, and common spaces
Driving locally for business-related errands as needed

Work Environment and Local Travel

This role may require occasional local travel during the workday to run errands, deliver or pick up documents, obtain supplies, or visit shipping locations
This role involves frequent interaction with employees, visitors, vendors, customers, and internal departments
The workday may include interruptions, shifting priorities, phone calls, document handling, and time-sensitive administrative requests

Equal Opportunity Employer

We are an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal or state law.

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Do you have at least one year of experience in customer service, dispatching, appointment setting, or a similar office support role?

What types of CRM, dispatch, or office software have you used in a professional setting?

Have you worked in the home services or construction industry (such as HVAC, plumbing, electrical, roofing, foundation repair, or similar)?

Are you comfortable managing a high volume of phone calls, scheduling appointments, and coordinating multiple technician schedules in a fast-paced office environment?

Do you have a valid drivers license?

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